Privacy Policy

1. Information We Collect

Sugandha Farms and Nursery collects essential customer information required to process and deliver your orders accurately. This includes:

• Customer contact details: Mobile phone number (used for passwordless OTP authentication and delivery SMS).
• Recipient information: Full name, delivery address within Delhi NCR, PIN code, and landmark instructions.
• Transactional information: Order numbers, items purchased, totals, and payment status.

2. How We Protect Payment Information

We do not collect, store, or process raw credit/debit card numbers, CVVs, or net banking credentials on our servers. All digital payments are processed through PCI-DSS compliant payment gateways (such as Razorpay). Gateway secrets and sensitive tokens are encrypted server-side and never exposed to the client browser.

3. Purpose of Data Processing

Customer data is utilized strictly for operational purposes:

• Authenticating customer sessions via secure time-limited OTP codes.
• Coordinating botanical logistics, dispatch, and physical doorstep delivery within Delhi NCR.
• Providing electronic tax invoices and managing order lifecycle status updates.
• Facilitating customer return inquiries and authorized refunds.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data with third-party advertisers. Information is shared only with verified service providers necessary for order fulfillment (authorized delivery drivers and payment processing gateways).

5. Contact Information

For any questions or concerns regarding your personal data, please reach out to us at: